A pumice stone is formed when lava and water mix together. It’s a natural exfoliator and light-yet-abrasive stone used to remove dry, dead skin. This will bring more blood to the skin, which makes your skin look that much healthier. Also, using a pumice stone can be useful for improving skin tone.
Postage and Shipping
We aim to process orders on the next three working days after your payment has cleared.
We ship anywhere around Australia via Australia Post e-parcel, allowing you to track orders from placement to delivery. We currently do not ship internationally.
All of our shipping is at a flat rate of $8.50 0.0 Kg _ 5.0 Kg for eParcel Express Delivery and $20 5.0 Kg _ 20.0 Kg for Heavy Goods Shipping.
How long does delivery take?
Shipping times can vary (up to 10 business days depending on your location). Please note that we are not responsible for any unforeseen delays in delivery by Australia Post. All products are packaged with care to ensure they arrive unharmed.
Unfortunately, we do not allow shipping overseas from our website. New Zealand customers can purchase from Roseville Beauty, by emailing us from our Contact page
We always do our best to package our products safely so they arrive unharmed when they reach your door. If the product is incorrect, faulty or damaged, it is the customers responsibility to contact Roseville Beauty within 14 days of purchase to rectify. We do not accept refunds for damaged, faulty or incorrect goods after this period. Please choose your products carefully as we cannot refund or exchange items for change of mind. The product must be returned unused, resealed within the original packaging for a full refund, less any costs incurred by us. As you are responsible for the safe delivery back to Roseville Beauty of all returns, we recommend shipping with insurance and tracking. We want your shopping experience with us to be a pleasant experience.
All orders require a signature upon receipt. Unfortunately, we are unable to redirect orders once items have been dispatched.
How to make a return
1. Contact Roseville Beauty to inform them of the return – email@example.com
2. Package carefully, ensuring all original packaging is included in the shipment, as Roseville Beauty cannot accept returns without original packaging.
3. All return shipping costs are to be paid by the customer, and we suggest using tracking and insurance.
5. Roseville Beauty will refund your payment upon receipt of the goods and inspection of their condition.
6. Refunds are always made in the manner of the original purchase. For example, credit card payments will be refunded to the same card used.
Please check the delivered products and advise us as soon as possible if you discover a problem with the item.
We accept refunds and exchanges.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 4 / 61A Hill Street, Roseville, New South Wales, AU, 2069.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will found out about your return.
To return your product, you should mail your product to: 4 / 61A Hill Street, Roseville, New South Wales, AU, 2069
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.